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Shipping & returns
Exactly what happens between the moment you order and the moment you open the jar.
01You orderOnline — delivery, or free pickup in one of our coffee shops.
02We prepareYour coffee ships from the week's stock, roasted in our Paris atelier after resting and degassing. Every jar carries its date and lot number.
03ShippingTracked Colissimo 48 h, or in-shop pickup — you get a message as soon as it's ready, usually within 24 h.
| Destination | Time | Cost | Free from |
|---|---|---|---|
| Mainland France | Colissimo · 2–4 working days | 4,90 € | from 50 € |
| Europe (EU, UK, Switzerland, Norway) | 4–8 working days | 15,00 € | from 80 € |
| United States · Canada | 7–15 working days · orders from €200 only | 30,00 € | — |
| Asia · Middle East · Oceania | 7–15 working days | 30,00 € | — |
We ship to the United States and Canada on orders of €200 or more only. Below that amount, North American delivery is not available for now.
Returns
Coffee is a food product: an opened jar cannot be taken back. However, if yours arrives damaged, if the lot doesn't match your order, or if the coffee shows a defect, write to us within fourteen days. We'll replace it or refund you — no need to send it back.
Objects — porcelain, posters, equipment — can be returned within fourteen days, unused and in their packaging. Return costs are yours unless we made a mistake.